Shipping policy

Shipping Policy

All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on location. Orders within Australia typically arrive within 5–10 business days. International orders usually arrive within 7 business days, and in some cases may take up to 10 business days due to customs or carrier delays.

We offer free shipping on all orders. There are no additional shipping fees at checkout.

Tracking details are provided after dispatch. Please allow 2–3 business days for tracking updates to appear.

Delays may occur due to high demand, shipping carrier issues, or customs processing. While we aim to deliver within the estimated timeframe, we cannot guarantee exact delivery dates.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If your order has not arrived within the expected timeframe or you experience any issues, please contact us at support@mexli.com and we will assist you.